Returns & Refund Policy

30-day returns

If something isn't right, you have 30 days from the delivery date to request a return. Items need to be unused, in their original condition, and in the original packaging.

How to start a return

Email us at support@novahub.cc with your order number and a quick note on why you're returning the item. We'll reply with the return address and simple instructions. Please don't send anything back before contacting us, so we can make sure your return is tracked properly.

Return shipping

For a standard return (change of mind, wrong choice, no longer needed), the cost of return shipping is the customer's responsibility. We recommend a tracked method, since we can't process a refund for an item that doesn't reach us.

Refunds

Once your return arrives and passes a quick inspection, we'll issue your refund to the original payment method within 5–10 business days. Your bank may take a little longer to post it.

Damaged, defective, or wrong item

If your order shows up damaged, faulty, or it's not what you ordered, that's on us. Email support@novahub.cc within 7 days of delivery with a photo, and we'll send a replacement or full refund at no cost to you.

Non-returnable

Final-sale items and anything used, worn, or missing its original packaging can't be returned. If you're unsure whether your item qualifies, just ask before sending it back.